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Customer Service...
I have been a UK2 customer for several years. I have received consistently good service and support over that time. Most recently, through a series of on-line messages and a phone call, I was able to streamline my activities, and achieve a significant saving in business costs. Excellent!
In setting up my first remote SSL website, I relied on UK2 support and they scored 100%, thanks.
Site was becoming a headache to update. Been dabbling about with Joomla, asked a question about Joomla installation and any problems with compatibility issues. 13 minutes later reply was forthcoming, answered my initial question, plus received additional advice about Joomla Installation via Cpanel/Fantastico. 10 Minutes later - Joomla installed, site being updated/redesigned - fantastic advice and support what else can I say - Oh yes - Thank You UK2/Support!
I have now taken a second site from UK2net. Having no experience at all in web building etc. I found UK2 to be helpful, and what they offer to put a site together from scratch is really good. When I have problems with my site I put in a ticket, state if it is critical or not and within a very short space of time my problem is dealt with. I am really happy with the response, the action and the reliability that I need for my business. I have recommended UK2 because I have full trust that my friends will not be disappointed in their service. I only do that when I have full trust in the product.
Thanks!
My website had dissappeared and was firing back to another server which we had taken our pages away from. So tried the 24/7, and thought I was going to get a phone call; sat back and nothing. Then, after an hour or so, I went and checked the PC, and our pages were all back up and running! Thank you techies. It was money well spent.
As a new business updating and building my site on a daily basis to be my shop window it is vital that my site is up and running 24/7 I had a problem that the site was diverting to the holding page. After trying to remedy it myself, support sorted it at 7 o'clock on a Sunday morning... top service, many thanks!
Excellent response time...... 4 minutes and sorted out the problem, well done, thank you!
First class customer service from UK2 once again, exactly what I needed to know in plain English with a quick response time, excellent!
Once again, UK2 support replied with exactly the information I required in an easy to understand text and in less than a day. Not being totally literate in things web related, they have always helped me and always in a timely manner. Thank you.
I love the effort UK2 are making to improve their service. I hope it continues.
Historically my experience of UK2 was cheap and no support. What has changed, my recent experience has been superb. Thank you.
Good service, A++
Great service!
Superb service, thank you for your help.
Had a problem with an addon domain, sent a ticket and had a response within half an hour. Great service, thanks.
There is Technical support that some companies may say they offer and then there is UK2 Technical support. UK2 say what they do and do what they say, what a difference. Need we say more?
Efficient and helpful service at all times. I like the way that each service request is fully "owned" until proper closure.
We've been UK2 customers for years, and have had no complaints, a fantastic and good-humoured customer service available when needed, and also all the technical support you could possibly want. We recommend UK2.net to everyone we encounter looking for affordable and excellent web hosting solutions.
1st class service; your staff are a credit to you. I would be happy to recommend you.
19 years in marketing and never created, published or managed a site. I've been spoiled! I'm delighted to say the UK2 Support Team have also succeeded in turning me into a regular spoiled brat! Whatever advice I've needed, I got. I fully intend to recommend UK2 to both Clients and Workshop Attendees! Well done UK2 Support. Domain Names
UK2 - great services; I buy all my domain names from them.
Excellent advice, service and amazing response times. Sorted the transfer of my domain www.online-consumer-information-services.co.uk in no time with minimum disruption! Recommendation...
I have only been dealing with UK2 for 18 months but in that time I have had every question answered in a timely fashion and always more than expected. Plus never once had a problem with the service provided. My only regret is that I had discovered you sooner!
Once in a while you know that you have done something that is instinctively right. Being new to website hosting, as you might expect I had a few teething issues with various fields and check boxes and the 24/7 support re-contacted me quickly and helped resolve these issues in a prompt and friendly way. Encouraging for both new people hosting and the more expert designers in the marketplace. I would therefore highly recommend UK2.net to anyone think of or changing their hosting provider. Many thanks team and look forward to hosting many other sites and have already started to recommend your service.
With the UK2.net team a problem becomes a solution to solve... in no time at all. Dedicated Servers
At Secondstreams we have used most of the UK-based dedicated server providers at one time or another.
None of them come close to UK2's level of uptime, bandwidth and support. UK2 continue to amaze us with their level of service and in over 2 years we dont have a bad word to say!
Having been with UK2.net for several years and had several problems with support in the past I was really surprised and delighted at the rapid response to my recent ticket regarding a server problem and traffic analysis. I received a response within 10 minutes... Fantastic! Keep up the good work UK2 as this level of support will without doubt leave other hosting companies struggling to compete and your customers happy to be with you.
We use UK2NET to host our UK based dedicated server with great sucess. Many thanks for the great prices and service you offer. Fast Response...
Thank you for a very good response. Your response to my report puts you head and shoulders above most companies.
Fabulous fast service, problem resolved with no hassle or fuss. simply...brilliant! Thanks!
Excellent service and swift feedback when support is required. Highly recommended! Thanks.
Really impressed with the improvements UK2 have made to their site and to the customer service.. A response to a ticket, with a solution, within half an hour is very impressive.
It's so easy to understand the instructions. Nice, prompt service!
I am very impressed by UK2's customer service. Within minutes of my submitting a ticket, I had received an email detailing the actions undertaken to solve the problem. Thanks for a fantastic service!
Fantastic, Very fast support. When a job needs doing uk2 will do it.
Incredibly speedy response - and on a Saturday too! I'm impressed.
Professional and quick response!! Still space for improvement, but UK2 it's always improving. I have been using UK2 for 8 years and I would say that ... good value for money!!! And it’s good to know the real location of your server…in the heart of the IT in London.
Excellent support, very quick response!
Thanks for the speedy answer.
Super fast, clear, concise help, even on a Sunday morning!!! Well done UK2.
Very quick resolution of the problem.
A very quick response, also charges now appear to be reduced. Excellent!
I rarely have the need to contact UK2, but on those odd occasions I have always been very impressed and pleased with the prompt and accurate response I have received.
Appreciated swift and clear response.
First Class support. My problem was fixed within minutes of submission. Excellent value.
You guys are BRILLIANT...Problem fixed in less than an hour. Maximum respect.
Thanks for your incredibly timely support on an international issue. New Customer...
I don't yet have a hosting account with UK2, but having read the reviews. Then received a quick, friendly and accurate response to my questions regarding their services I will now be taking them up as my host. |
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©2008 UK-2 Limited, 29th Floor, 1 Canada Square, Canary Wharf, London E14 5DY |
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